Kerri-Ann Santaguida

Kerri-Ann Santaguida

VP, American Express Canada

Author Profile

Kerri-Ann Santaguida is vice-president and general manager of merchant services at American Express Canada. She leads the team responsible for the acquisition and client management of American Express merchants across Canada. She is the author of the "Amex Insights" blog series for Canadian Grocer.

ARTICLES BY THIS AUTHOR

11/13/2018
How to win over customers and keep them coming back
Here are three key strategies to help grocers stay ahead of the competition and keep shoppers happy.

Kerri-Ann Santaguida
1/8/2017
Keep business booming with satisfied customers
From customer service to loyalty programs, here are some ways to keep your shoppers satisfied and turn them into repeat customers

Kerri-Ann Santaguida
10/10/2016
Embracing technology leads to stronger customer relationships

Kerri-Ann Santaguida
6/29/2016
Technology tools to push ahead of the competition

Kerri-Ann Santaguida
2/8/2015
How to attract talent and build a winning team

Kerri-Ann Santaguida
4/10/2014
Why grocers need to embrace social responsibility in their business
Small businesses embrace social responsibility and make a commitment to community

Kerri-Ann Santaguida
12/2/2013
Service, the key to happy customers in the changing grocery industry
With greater consumer choice out there, it's crucial to differentiate your retail experience through service

Kerri-Ann Santaguida
10/1/2013
How to build a meaningful brand for long-term success
Three tips on how to differentiate your brand from the competition

Kerri-Ann Santaguida
5/6/2013
Passion for community has Canadians shopping at small retailers
Amex survey shows that Canadians believe it's important to support small independent retailers

Kerri-Ann Santaguida