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2022 Star Women in Grocery winner Susan Walters (Q&A)

Store Level Star
Susan Walters

Susan Walters

Operations Director, Food
Calgary Co-op


How did you get into the grocery/CPG business?

My mom and aunt worked at Calgary Co-op, so I grew up around the grocery business. I started working as a cashier. I thought it would be a great job while I was going to school and would help pay for university. My intention was to be a lawyer; however, I ended up loving the retail food business and remained working at Calgary Co-op. I’ve worked in a variety of roles there over the past 38 years.

What do you think is your best quality?

Patience, caring and empathy for others, and being a people person. I truly believe in the importance of teamwork, communication and engaged leadership.

What do you like most about your job?

The variety. There is something new and interesting happening every day. It is a very dynamic business. I love working with a great team of people, the daily interaction with customers, and all the other variables of the business. There is never a dull moment and I enjoy all the different aspects of what it takes to operate the business.

What has been the proudest moment of your career so far?

It hasn’t been any one moment, but a combination of all the steps and roles I have taken over the course of my career that has led me to my current position. I am proud to be part of a company that has given me a great career, stability for my family, as well as lots of opportunity for personal growth and development. I am also very proud of the teams that I have worked with and all the goals we have achieved over the years.

What has been a career highlight?

Being an advocate for female leaders in the workplace. When I first started in this business there were very few women in leadership positions. I am happy I’ve had the opportunity to mentor several women into leadership roles within our company.

What are you passionate about outside of work?

Time spent with my family, especially if we are travelling together. I love to travel and learn about other cultures and places, and of course checking out grocery stores in other countries. I have been to 54 countries and counting, and I’m always looking forward to planning our next trip. I am also passionate about helping others in any way I can.

Anything else you’d like to add?

I’ve been blessed to be in this business and appreciate all that it has brought to my life and family. I truly enjoy my career at Calgary Co-op and have met many wonderful people, including my husband, who was a grocery manager for many years.

Click here for the full list of 2022 Star Women in Grocery award winners.

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