Loblaw to start reopening some in-store services

With parts of the country slowly starting to reopen as COVID-19 lockdown restrictions ease, Loblaw’s Galen Weston says shoppers will start to see “several positive changes” at its stores.

In a recent email to the company’s Optimum members, Weston announced the Brampton, Ont.-based grocery company would start to reopen some of its in-store services over the coming days and weeks. This includes:

•Reopening of supermarket service counters in meat, seafood, and bakery
•Reopening of beauty departments at Shoppers Drug Mart
•Reopening of President’s Choice Financial pavilions and Mobile Shops
•Next-day pick-up at PC Express and the reintroduction of fees for some of
the most popular slots
•Once again accepting product returns
•Selling lottery tickets
•Returning to regular store hours

While these changes are a step in a positive direction, Weston said it was important to note that not everything will be the way it once was. The company is taking a measured approach to reinstating these services, he said, and the health and safety of its colleagues and customers remain at the forefront.

“That means you will still see enhanced sanitization, Plexiglass shields, and capacity limits. Our colleagues will maintain their commitment to social distancing, and we will count on you to do the same.” Seniors and healthcare workers will continue to receive priority access, Weston said.

"As the curve continues to flatten across the country, we’ll make further changes and share them with you as we go," said Weston. "We all remain thoughtful and careful about what we do, and I’m optimistic we can stay on this positive
trajectory so that things will open up more and more."