Why cultivating customer relations should be a priority

With competition getting fiercer every day, how does an independent retailer rise above the rest to achieve customer satisfaction?

At Galleria, we believe it's about cultivating relationships with our customers and sharing our expertise in Korean culture and food with both Korean and non-Korean consumers.

Recently we organized two events that we believe achieved this objective.

The first event took place on May 15, 2014 with the Canadian premier of Korean blockbuster “The Fatal Encounter.”  Loyal Galleria customers got a chance to preview the historical film at the Vaughan Cineplex Theatre.

Further enhancing the experience as the lead event sponsor, Galleria held a draw for exciting prizes for the attendees.

The whole event turned out to be a great success as customers from all different backgrounds got to see and experience Korean culture on the big screen beyond the retail store.

The second event focused on giving back to the community.

As a local independent grocer, we have always supported community initiatives whenever possible. This year, we wanted give back by creating a scholarship fund for deserving students.

To fulfill this desire Galleria recently donated funds for this purpose at an annual event organized by the Korean Canadian Scholarship Foundation.

Both these initiatives demonstrate that grocers can be more than just retailers.

Cultivating relationships between us and our consumers can be achieved with care and effort on the part of the former and should be a top priority for any retailer.