Customer Experience

Unions accused of trespassing, setting balloons free and blocking consumers from walking around

Sainsbury's says sales are growing 20% each year

The retailer teams up with Facebook in move to convince people they still need to visit physical stores

Where retailers are all sharp on price, experience is what makes the difference

Sam Silvestro, Walmart's senior director of fresh foods, explains the retailer's strategy on produce and baked goods

Retailers are using technology and common sense to keep lines short

Users can browse 40,000 products and write their own reviews

Customers complain about inconsistencies on programs, lack of staff knowledge

A look at how the soda brand's contest on Facebook engages both consumers and retailers

Starbucks is introducing its own stylized kiosk to grocery stores