Quebec declares war on hidden grocery costs, and Canadians stand to win
Crucially, these reforms do not impose additional costs on grocers and can be implemented swiftly. From an operational standpoint, the changes are minimal, requiring only procedural adjustments. Extending these measures across Canada would yield widespread consumer benefits with little disruption to retailers.
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Bill 72 also seeks to reform tipping practices, an area that has seen growing discontent among consumers. The increasing prevalence of tipping prompts in payment terminals has led to what is often referred to as "tipping fatigue," where consumers feel pressured to tip without fully understanding how much they are adding. The bill aims to simplify the process by requiring tips to be calculated on pre-tax amounts, rather than including provincial and federal sales taxes. This change, if passed, would bring clarity to tipping and provide relief to consumers.
The food service industry’s silence on the tipping issue has been notable. For years, despite rising consumer dissatisfaction, the industry has failed to lead on this issue. With Bill 72, the Quebec government is stepping in, and it wouldn’t be surprising if other provinces follow suit.
Overall, the regulatory costs of implementing these changes are minimal, and most of the reforms are principle-based, necessitating only slight operational shifts. Quebec’s leadership on this front sets a valuable precedent, and it is time for other provinces to take note. These reforms are not only beneficial but essential for maintaining consumer trust and promoting fairness in the marketplace.